Deleting your ONO CUAN account and data

You can ask us to delete your account and personal data at any time.

How to request

1. Email [email protected] with the subject “Delete account”, or send a WhatsApp message to +62 858-9375-3152. Use your registered email or WhatsApp number.
2. Include your full name and member code (for example ONO-XXXXXX).
3. We verify that the request comes from the account owner, for example with a code sent to your WhatsApp.

Timing

We respond within 3×24 hours and complete the deletion within 14 working days of verification. You will receive a confirmation.

What is deleted

Name, WhatsApp number, gender, addresses, passenger data, withdrawal account, health-form answers, and invite claims.

What is kept

Transaction, commission and payment records that bookkeeping and tax law require us to keep (up to 10 years), in a form no longer used for the service. Any remaining balance must be withdrawn or settled before deletion.

What deletion means

The account cannot be restored. Your position in the affiliate network, ONO Point and any program rewards not yet received end with it.